Status Page
All Systems Operational
Ping Telecom Operational
90 days ago
100.0 % uptime
Today
Outbound Calling Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Operational
90 days ago
100.0 % uptime
Today
Hosted Services
Operational
90 days ago
100.0 % uptime
Today
Ping Agent Operational
90 days ago
99.25 % uptime
Today
Ping Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023
Resolved - Ping Agent Service Outage is fully resolved, all calls are being handled by Ping Agents.
Sep 20, 18:23 EDT
Update - Ping Agent Services are actively being restored, but long wait times for agents are still an ongoing concern.
Credit card transactions for Delivery Orders are once again being taken by Ping Agent services.

Sep 20, 17:29 EDT
Monitoring - Ping Agent Services are being restored, call wait times are longer than expected but improving.
Credit card transactions for Delivery Orders are not able to be taken at this time and are being transferred to the stores for processing. All other orders are being handled by Ping Agent services at this time.

Sep 20, 16:24 EDT
Update - We are continuing to work on a fix for this issue.
Sep 20, 10:41 EDT
Identified - The issue has been identified and a partial fix has been implemented. Ping Agents are once again taking orders, however; they are still unable to process credit card transactions. These customers will be transferred back to the store to complete their order. We continue to work on resolving the issue.
Sep 20, 10:39 EDT
Investigating - We are currently experiencing a technical issue which is impacting the Ping Agents service at this time. We are investigating and will update as soon as we have identified the issue.
Sep 20, 00:19 EDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023

No incidents reported.