Resolved -
This incident has been resolved.
Apr 26, 11:17 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 25, 20:44 EDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 25, 20:30 EDT
Investigating -
We are aware that there is an issue that is preventing the calls from being completed by Agent. Currently, calls are being rerouted to the store.
We are actively working to resolve this issue and thank you for your patience.
Apr 25, 19:50 EDT